I use the online photo lab Mpix.com for my photo printing needs. I first tried them a few years ago after reading a comparison of online labs in a photography magazine and saw that they were rated the best overall. I have been very pleased with their quality and service. I’ve often said that it is more convenient for me to use Mpix and have the images overnight shipped (for a very low flat rate) to my home rather than driving to a local lab.
Earlier this month my faith in Mpix was put to a test. I arrived home to find a FedEx package waiting for me that was in pretty bad condition. It’s not an exaggeration to say that the box was literally “Run Over”. Knowing that the package contained a 16×24 and 11×14 mounted on canvas (in addition to a lot of smaller prints), saying that I was alarmed is an understatement. Opening the box confirmed my fear. Both of the mounted images were goners, though all of the unmounted prints survived.
Since my client was anxiously awaiting the order, I quickly sent an email to firstname.lastname@example.org hoping for the best. To my surprise, I received a reply in less than 5 minutes. Without hesitation, Matt at Mpix offered to reprint the entire order and overnight me the replacements. He didn’t ask for proof or give me any hassle at all. He simply said he was sorry and that he would take care of it.
This is the kind of service I want to receive from companies I frequent. Accidents and mistakes will happen. When they do, it is nice to have them quickly resolved. This potential relationship damaging incident actually served to further increase my loyalty to Mpix. Nice job, Matt & Mpix.
With the typical “busy-ness” that seems to encapsulate the holiday season I haven’t been photographing much. This creates a bit of a challenge for meaningful blog fodder, so for today’s post I’m gonna feature one more image from last week’s School Bus stock shoot.
Tomorrow’s post: an example of good customer service from a photo lab.
Canon 5D Mark II, Canon 24-105 f/4L lens – 1/40 second, f/6.3, ISO 200
I wrapped up my last stock photo shoot of the year this morning. The shoot involved a group of kids on a school bus. Finding the bus was a little bit of a challenge, and I ended up being blessed to have a local church offer their bus to me at no charge. While the bus didn’t look much like a typical “school bus” on the outside (where’s the yellow color?!?), it was a perfect location on the inside for my purpose.
For lighting, the bright reflective natural light (helped by the fresh snow) coming in through the side windows worked great. I accentuated this light with a large softbox aimed at the windshield and a smaller softbox inside the bus.
It was a lot of fun working with the 10 models. The fact that the majority of them were kids and that it’s two days before Christmas added to the excitement on the bus. Together we created a nice set of images to add to my stock portfolio.
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Yup, we’ve almost arrived at another Christmas. My surprise this holiday season photographically was which one of my themed photos became my top seller. I would have never predicted it back in September when I shot it, but this image of a frazzled looking Alyssa outsold any of my other holiday images by a considerable margin. I guess we can just chalk it up as a commentary of how many people feel during the holiday season.
Canon 5D, Canon 24-105 f/4L lens – 1/160 second, f/4, ISO 100
Last night’s two-part Photowalking Utah event was a success, at least it appeared to be from where I was standing. We had great participation in both segments of the outing.
The evening began with a mini-clinic on Nighttime Photography at the City Library in Salt Lake City. We managed to squeeze 50+ photographers into the conference room provided by the library. It is always a challenge to present relevant information to photographers of such varying skill levels, and hopefully I was able to do so.
I had more than a few requests for a copy of my Powerpoint presentation, so I have uploaded it to the server. It can be found here. The slides were more of a starting point for our discussion, but I hope this can at least help with remembering what we chatted about.
After the mini-clinic, the group hopped on Trax (Salt Lake City’s light-rail system) and headed over to Temple Square where we met up with several photographers that didn’t make it to the earlier session. While it was a fairly cold night, the day’s earlier snowstorm had moved on so conditions were good for shooting.
This was probably the first photowalk that I didn’t take any pictures on. I loaned my camera to one photographer and my tripod to another, so I spent my time just walking and talking with the group. Even though I didn’t shoot, I still really enjoyed the event.
The Photowalking Utah Flickr pool is beginning to see the night’s captures filter in. Be sure to check it out over the next few days to see a sampling of the participant’s work.
Photowalking Utah enjoyed a great 2008. We have had over a dozen events and have seen the attendance steadily increase. I really look forward to seeing where this group can go in 2009.
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