Comments on: 10 Reasons Why I Shop at Pictureline and You Should Too

By: Jim

Jim — Sat, 29 May 2010 14:12:31 +0000

After I posted my thoughts about pictureline and their return policy I thought about revising it but could not see an edit button. Since you put the link in for photographyreview I would like to say it is a great site like this site is.

By: LeggNet

LeggNet — Mon, 24 May 2010 22:37:52 +0000

While I appreciate your comments about the return policy (which I have been fully aware of since my first visit there), it appears that you are on a mission to put your long post all over the internet.

http://forums.photographyreview.com/showthread.php?p=423379#post423379

As I would hate to classify this as spam, please only post original comments here.

Rich

By: James Schow

James Schow — Mon, 24 May 2010 03:50:11 +0000

Before someone buys at Pictureline they should be aware of the return policy. No cash back refunds, gift cards only, no exceptions. For the customer who shops at Pictureline often and knows exactly what they want the policy might be ok. For someone who might only shop for a certain item or someone who wants to buy as a gift Pictureline is not a good choice.
We went to Pictureline to buy a camera bag and found one that we thought would work well. After getting it home we decided we needed something else. When we brought it in to the store we found out about the no cash refund policy. Our first thought was maybe we could buy an inexpensive camera for my son and his wife since their daughter put their last camera in a glass of water. Since it would be a gift for a birthday we decided no. What if they didn’t like it or someone else also bought them one. We would have to take it back for another more expensive gift card. We would also still have to go find another gift. We still needed a camera bag so we found a new bag that was much smaller and only cost us half of what the first bag. We ended up looking around for other things to make up the difference. We still have another 20 dollars to use up but that should be ok. We can always find some little item to cover that. No major purchases.
We are glad we found out about this policy on a 100 dollar item. We are checking into buying a printer and another lense for our Nikon D700 camera and now we know NOT to buy it at Pictureline.
For the average person who does not know allot about cameras and wants to find out what camera might serve their needs Pictureline is a good place to get advice. The people working there are friendly and knowledgeable. When it comes time to buy go somewhere that has a reasonable return policy.

By: David Terry

David Terry — Mon, 08 Dec 2008 16:33:00 +0000

I've only had one bad experience in all of my years of dealing with Pictureline (a lens that was accidentally double-booked, and they did their best to try to make up for it).

In all other respects, they have been extremely helpful, courteous and in several cases gone beyond the call of duty.

I agree wholeheartedly with Eric's comment about how they have handled the return and fixing of several of my pieces of equipment.

But most recent of all, I need to say this:

I originally ordered the Canon Mark 5D Mark II from Adorama and put a reserve on the same camera at Pictureline at the same time. Pictureline had the camera the very day it was released! Adorama didn't even start shipping until a week later. (I canceled the Adorama order for that very reason)

Adorama still doesn't have the grip for the 5D II while Pictureline has had theirs for a week. I just canceled that order too and will pick one up from Pictureline shortly.

I never realized how big and important Pictureline was until now.

Looks like I'm going to be sending more of my business Pictureline's way from now on!

By: Jeremy

Jeremy — Mon, 08 Dec 2008 16:01:00 +0000

Never made it up to Pictureline in person, I usually go to Allen’s which is a little closer to home (Provo) but I am a member of their community and it is always good to hear about these positive experiences. I know Pictureline isn’t giving you any kickbacks Legg – but after that great write up they should!

By: sam

sam — Mon, 08 Dec 2008 06:20:00 +0000

I have never enjoyed shopping at Picturline. As someone who has worked in retail stores for 4 years I understand a thing or two about customer service. When I shop at Pictureline I feel unwelcome, the sales people aren’t friendly, and I’m afraid to ask to handle a camera or see a lens I’m interested in. There are definitely some friendly people working there but other employees have been less than helpful. I only go to Pictureline to buy something if I have no other option.

Now, some of you may know I work for Pixels Foto + Frame in Sandy. Working there I can’t tell you how many people have come into our store and complained about Pictureline. Their complaints are ALWAYS about poor customer service. I’m not saying everyone loves Pixels or even trying to plug my store. But rather I wanted to give you some context for where and how I’ve received this feedback on Pictureline. Many times I’ve had customers tell me that they will never shop at Pictureline again because of the bad experience they’d had there. And on a more personal note, all of my friends feel exactly the same way.

By: Eric Hamilton

Eric Hamilton — Wed, 03 Dec 2008 17:25:00 +0000

I’m a big fan of Pictureline. Recently, one of my lenses lost the autofocus motor. Pictureline handled all the shipping and messing with customer support at Nikon to get it fixed for me and back into my hands at no cost to me.

I just wish they were open a little later in the evening. I’ve had to run to Inkley’s a few times because Pictureline closed too soon.

By: Monica

Monica — Tue, 02 Dec 2008 01:47:00 +0000

I to really wanted to support Pictureline because they are a local business, until my recent experience with them.

My camera needed to be sent in to Canon for some repairs that were suppose to take 3 to 4 weeks max. It has now been 6 weeks that I have been out of work and out of my camera for a school class I had signed up for. Pictureline can't even tell me for sure where my camera is. There best guess is that it was accidentally sent to a address in New York.

They continue to assure me that it will be here this week, but I have heard that for 3 weeks now. I have lost confidence in them and it is a real shame because I had thought so highly of them.

By: jkiel

jkiel — Mon, 01 Dec 2008 21:10:00 +0000

I can’t agree more, Ken’s my man there, and he always goes above and beyond to find what I need, answer questions, etc.! Nice shoutout, well deserved!

By: Stephen Cupp

Stephen Cupp — Mon, 01 Dec 2008 04:43:00 +0000

Yeah they easily beat any of the camera stores here in Las Vegas. I either order it from them over the internet or wait until I travel to Salt Lake to buy something now.

Also somehow the link to This Week In Photography got messed up.

By: Kenneth Linge

Kenneth Linge — Mon, 01 Dec 2008 03:30:00 +0000

I agree with you I’ve had a link to their store on the front page of my web site for about 7 years, because THEY ARE THAT GOOD!

PS. Congratulations on your new 5d Mark II, that was a long hard wait for you I think, but I’m sure it was worth it.

By: Dornoff Photography

Dornoff Photography — Sun, 30 Nov 2008 21:34:00 +0000

Thanks Rich for letting us know about Picturline. I only heard the name mentioned but was not familiar with them but I will be checking them out the next time I need things.

Much rather go there than spend dollars at some stores that will remain nameless that get billions in hidden government subsidies.

By: Martin

Martin — Sat, 29 Nov 2008 08:41:00 +0000

With standards of customer service lacking in many stores, it's always good to hear about service that makes people want to come back.

Great customer service means customers will continue coming back, and they'll recommend the place to their friends/colleagues/acquaintances, and in this case, blog readers ;-)

Too bad I'm so far away (in Australia), but if I was a local, I'd definitely be checking Pictureline after Rich's comments!